What is customer satisfaction survey?
Basically, customer satisfaction survey is an online way or mode service through which customers mainly share their own views with that particular company management. The survey is conducted under the authorization of the company. The management of that particular company conducts the survey. The only reason behind this is because customers mainly hesitate to share their views directly with the company. So they conduct the survey to get the feedback. The customer satisfaction survey is for the betterment of both the company as well as to customers. The only thing by which customers share opinions is by surveying. The main motive behind the survey is to know how their company is performing in the market and what lacks they have to provide ultimate satisfaction to the customers.
McDonalds Customer Satisfaction Survey
The service management is conducting the customer satisfaction survey for McDonald’s. The main motive for conducting mcdvoice customer satisfaction survey is to help Mc Donald Canada to find dissatisfied customers and potential advocates. This is the only platform where customers share their opinions. That can be positive or negative happily McDonald’s accepts your every review. luckily they value each and every opinion. If the feedback is positive they take it as a success. If the feedback is negative then they take it as a warning sign for the company in terms of positive and customers. Negative opinion helps them to correct what they are lacking. As told earlier the ultimate goal is to collect customer feedback and this can help them improving services.
The survey takes few minutes and is based on your experience.
McDonald’s is the world’s famous largest restaurant chain. The first restaurant was found back in the year 1940 in SanBernardino, California. The main founders are Richard and Maurice McDonald.The main branch or headquarter of the restaurant is in Oak Brook.US McDonalds is famous for hamburgers, also they sell cheeseburgers and other food items too. In response to customer’s negative feedback because of the unhealthiness of their food, McDonald’s decided to add the salad, fish, fruits in the menu. The US McDonalds streamlined nearly 200 Items in the menu.
McDonald’s also introduced healthier options and removed food items containing high fructose corn syrup from hamburger buns.
Also, they removed artificial preservatives from chicken McNuggets and other harmful foods.
McDonald’s restaurants are found in 120 countries and territories and they serve nearly 68 million customers each day.
All over McDonald’s operates 36,899 restaurants worldwide and provides employment to nearly 3,75,000 employees as computed n the year 2016. Also, they own total 5669 company locations and 31,230 franchised locations that also includes 21,559 locations franchised to conventional franchisees, 6,300 location n licensed to development licenses and other 3371 locations licensed to foreign affiliates.
McDonalds customer satisfaction surveys
- Smartphone or PC with internet connection
- A valid receipt from McDonald’s
- Ability to read and understand Spanish or English
Steps to follow
- Enter survey site www.mcdvoice.com
- Choose language.
- To begin start putting the date and required details.
- Think of the recent visit and answer all questions.
- After finishing enter validation code to redeem the special offer.
- Write the code on receipt date and redeem the offer. The offer is applicable to one customer per visit.